Overcoming Objections

Don’t Panic, Objections are  a good sign your customer is interested.

Course Objectives

  • Develop tools to Practice being upfront with objections and building them in to your discussion
  • Practice handling a difficult customer, learn to identify body language signals, Bridging techniques to manage emotion and more
  • Practice paraphrasing & mirroring techniques to minimize frustration and allow your customer to feel heard
  • Learn to deal with the the emotional aspect of an objection and regain control